Now that is a curious - your last two paragraphs. Not believing he was evil or heartless - hmm. He tried to destroy people, he tried to destroy their reputations and their livelihood in all the name of supporting Hubbards insanity. How is this NOT evil AND heartless? This sounds like the "I was just a bureaucrat following really nasty and awful orders " defense used by Eichmann among others. I am intrigued - perhaps Gaiman's BEST PR "Op" was convincing a lot of people that he was not an asshole. Seriously - he did nasty and brutish things to deliberately hurt people. He was obviously OK with having done it because he remained a committed scientologist until the very end. Why do you give him a "pass" on his behavior?